Worked with functional teams to shape the objectives and goals of a change programme so that clear benefits were articulated to gain buy in for the change and secure senior sponsorship.
Worked with the Management Team of a Facilities Management organisation to produce a 10 year strategy and a structured set of deliverables, resulting in a Board approved programme and clear communication content for cascade to the business.
Supported the Board of a national energy company to analyse the impact of an organisational design change in preparation for the official announcement, ensuring key stakeholders were involved, change impacts were understood which delivered a clear reason for change and more effective communications.
Supported the Board of a national charity define its 5 year strategy and supported the development of a 12 month detailed business plan to begin delivering the strategy, resulting in clear identification of outputs & outcomes measures and delivery timescales.
Worked with the HR Management team of a telecoms company to finalise its business case to secure budget and then set up a Programme Office to deliver the change.
Worked with a change programme team to define its success criteria which meant it could articulate why the change was needed and what success looked like so it could produce clear communications to gain buy in from the organisation.
Worked with a telecoms customer service management team to define a customer service strategy, resulting in a clear approach to delivering segmented customer service with a high level delivery timeline.
Led a monitoring call centre relocation strategy for an organisation in the security sector providing options evaluation support to help make the decision with balanced facts and figures leading to a recommended approach to inform a change programme.